Key Differentiators |
Why choose GIS?
GIS is a high-tech, high-touch organization that has received numerous recognitions for outstanding customer service and achievements as a leading provider of background screening services. With our full spectrum of background investigation services, backed by knowledgeable and dedicated account teams, GIS is simply the best choice when it comes to getting the information you need to maximize your hiring strategy.
Client Service
Our mission is for our clients to benefit from our enterprise-level technology, but experience small firm focus and attention to detail every time they call. GIS acts as a partner, not a vendor. Our goal is to form a lasting and beneficial relationship geared towards meeting your challenges with you head on. Many of our most popular services have been developed with input from actual clients, not just analysts. We know that offering superior services with industry-leading turnaround times isn't enough, and because our clients' suggestions are so important to us, we have rejected the "call-center approach". Instead, we have dedicated account teams, direct access to executive management and after-hours support, all to ensure we provide the attention and sense-of-urgency that can be expected from GIS as a true partner.
GIS has been recognized throughout the industry by both clients and top HR organizations as the leader in customer service-based program management. While GIS offers superior background screening services, it is our consultative approach to service that sets us apart from the competition.
Call centers and automated account management are a thing of the past. GIS’ account manager approach ensures your organization is handled by individuals intimately familiar with your organization from start to finish throughout our internal processes. This means that you’ll talk to a live person that already knows your name every time. Our operations, development, and quality assurance teams are divided by client, not just task, to ensure that your organization’s processes are being adhered to at all stages of the process. And our Account Managers are empowered to resolve your issues quickly, giving you direct access to executive management to ensure any issues are resolved promptly and properly.
Quality Assurance
Through our internal Quality Assurance & Compliance Teams, we go to extensive lengths to ensure we provide you the most accurate and high-quality data using compliant processes in effect throughout our organization. Our workflow pool is client-driven, not task driven, so your account will always be handled by individuals intimately familiar with your unique processes and specifications. Continuous process improvements, rigorous internal audits and the best data sources all fuel our ability to boast a 99.99% accuracy rate.
Customization
Our approach to customization doesn't stop with our technology. With clients in industries as unique and diverse as Retail, Government, Financial Services, Healthcare, Airlines, and Telecommunications, we've learned to turn on a dime when it comes to our implementation and training methods. At GIS, one size does not fit all. From account-specific grading guidelines, to ordering and reporting options, to client-branding capabilities, you can be confident that your screening program will match your organization's unique needs and requirements.
Technology
Our wide array of proprietary products and partnerships gives you an employment screening solution that can all be accessed through one; simple-to-use platform, built in-house that features complex reporting tools, enforced hierarchy/viewing rights and policy management. We are HR-XML compliant, and to date have completed over 100 unique business integrations with numerous third-party ATS/HRIS and home-grown systems. Our physical data and database security methods are among the most secure in the industry, meeting the needs of clients in even the most highly-regulated sectors.